Are you visiting us or planning a visit when we re-open?
Here’s what to expect…
Our priority is to keep you safe and to make you feel like you are home from home and comfortable enough to enjoy the hotel and its grounds safe in the knowledge we are doing everything possible to keep you safe.
Unfortunately, there has to be a few guidelines and rules in place as I’m sure you understand, they are…
Reception and Checking In
Our reception team will be here to greet you with a smile as always but we are implementing systems to reduce contact between staff and other guests. Prior to your arrival you will be requested to book a time slot and to arrive at your given time. This is to prevent queuing at reception. On arrival we will have your welcome envelope ready containing your rooms cards, breakfast ordering menu and a copy of this welcome letter and we will also only be taking card payments.
Arrival at hotel
Please arrive at your pre-booked time slot. If you are going to miss your time please contact reception and they will be able to book an alternative time. We are not offering an escorted porter service at this time but one of our team will be happy to bring your luggage once you are settled in your room or if you go out.
We have removed all of the non-essential items from rooms for example toiletries, these can be requested, but we kindly ask that you bring your own and take them home with you when you leave. Tea and Coffee making facilities will remain in all bedrooms.
Getting around the hotel
We are operating at 50% occupancy meaning that there is more space for guests to move around the hotel, there are however pinch points in the reception area which will be clearly signed, please can we ask that you go slow around this area and be aware of anybody coming the other way. There is an alternative way via the outside of the building if the sun continues to shine, this will be clearly marked.
Food and Beverage
We will be opening Oscar’s Restaurant for breakfast, lunch and dinner for residents.
Breakfast will be served in Oscar’s Restaurant and the Great Hall. You will have a pre-booked time and you will have chosen your breakfast choices the night before – all explained in your welcome envelope. Your waiter will attend your table with any cooked breakfast and beverage choices.
Breakfast can also be ordered to your room for a reduced tray charge of £3.
We are running a reduced menu in Oscars for lunch between 12noon – 2pm alongside our Sandwich menu from 12noon until 5pm. Tables can be booked prior to your arrival.
We are operating a reduced tray charge for room service at lunchtimes of £3.
Dinner service is from 5.30pm – 9.30pm. Once again, your table will be pre-booked before you arrive and your waiter will attend your table, please do not come to the bar, we will come to you.
Reduced tray charge for dinner room service of £3.
Menus – we are sure you understand that offering full menu during this period is not practicable due to social distancing in the kitchen. We do ask that you please make us aware in advance of any allergies and dietary requirements so our kitchen can plan in advance.
Housekeeping will be working to a very strict socially distant schedule. Rooms will not be serviced unless requested. If requested this will be done when you are out of the hotel where possible. Please liaise with reception.
Residents will be required to use toilets in their bedrooms throughout the length of your stay.
The Gym and The Beauty Room
These will remain closed until further guidance form the UK Government.
You will be asked to book a telephone check out slot prior to your departure to eliminate any chance of a queue at reception. On the morning of your departure, you will receive a telephone call from reception enquiring after your stay and your level of satisfaction, we will also inform you of any charges still to be paid. Provided you are happy with everything we can settle any payments over the phone meaning you do not have to attend reception. You can then vacate your room, leave your room keys on the dressing table and continue your onward journey.
If you have any queries or are dissatisfied with your stay in any way we request that you telephone reception who will be happy to assist you only if the matter cannot be resolved over the phone should you attend reception to discuss the issue with the receptionist or the manager on duty but hopefully it won’t come to that.
We are very excited to welcome you to Abbey House Hotel and Gardens, please do be kind to all our staff as this is a new way of operating and we, in turn, will do everything we can to look after you whilst visiting us and hopefully.