COVID Stay

Are you visiting us or planning a visit when we re-open?

Here’s what to expect…

Our priority at all times is to keep you safe and to make you feel like you are home from home. We want to ensure that you are comfortable enough to enjoy the hotel and its grounds, with confidence that we are doing everything possible to keep you safe. Unfortunately, there has to be a few guidelines and rules in place as I’m sure you understand, these are as follows: –

Reception and Checking In

Our reception team will be here to greet you with a smile as always but we are implementing systems to reduce contact between staff and other guests.  Our check-in time is 3 pm, please inform reception of your estimated check-in time, this is to prevent queuing at reception. On arrival, we will have your welcome envelope ready containing your rooms cards, breakfast ordering menu, and a copy of a welcome letter.

Arrival at the hotel

Please arrive at your pre-booked time slot. If you are going to miss your time please contact reception and they will be able to book an alternative time. We are not offering an escorted porter service at this time but one of our team will be happy to bring your luggage once you are settled in your room or if you go out.

Payments

We are accepting cash and card in the restaurant, but unfortunately, we will not be offering any chargeback to rooms. Room service will be available if required, a member of the reception team will contact you to take payment over the telephone once your order has been placed.

Bedrooms

The bedrooms are provided with toiletries, but we kindly ask that you bring your own and take them home with you when you leave.  Tea and Coffee making facilities will remain in all bedrooms.

Getting around the hotel

We are operating at lower occupancy meaning that there is more space for guests to move around the hotel, there are however pinch points in the reception area which will be clearly signed, please can we ask that you go slow around this area and be aware of anybody coming the other way.  There is an alternative way via the outside of the building if the sun continues to shine, this will be clearly marked. We please ask that a face covering must be worn in enclosed public spaces where social distancing may be difficult and where you come into contact with people you do not normally meet. If you are dining in Oscar’s restaurant once seated face coverings can be removed.

Food and Beverage

We will be opening Oscar’s Restaurant for breakfast, lunch, and dinner. Please ensure you have booked your dining time ahead of arrival to avoid disappointment. An accommodation booking does not guarantee availability in our restaurant.

Breakfast –

Breakfast will be served in Oscar’s Restaurant. You will have a pre-booked time and you will have chosen your breakfast choices the night before – all explained in your welcome envelope.  Your waiter will attend your table with any cooked breakfast and beverage choices.

Breakfast can also be ordered to your room for a reduced tray charge of £3

Lunch –

We are running a reduced menu in Oscars for lunch between 12noon – 2 pm alongside our Sandwich menu from 12noon until 5 pm.  Tables can be booked prior to your arrival.

We are operating a reduced tray charge for room service at lunchtimes of £3

Dinner –

Dinner service is from 5.30 pm – 9.30 pm.  Once again, your table will be pre-booked before you arrive and your waiter will attend your table. A copy of our menu will be available in your room and also on our website.

Reduced tray charge for dinner room service of £3

Menus – we are sure you understand that offering a full menu during this period is not practicable due to social distancing in the kitchen.   We do ask that you please make us aware in advance of any allergies and dietary requirements so our kitchen can plan in advance

Housekeeping

Housekeeping will be working to a very strict socially distant schedule.  Rooms will not be serviced unless requested.  If requested this will be done when you are out of the hotel where possible.  Please liaise with reception

Communal toilets

Residents will be required to use toilets in their bedrooms throughout the length of your stay

The Gym and The Spa

These will remain closed until further guidance form the UK Government

Lifts

Our lifts will be in use during your stay; however, we ask no more than two people per lift. If you are able to limit the use of the lift this would be appreciated.

Check out

On the morning of your departure, provided you are happy with everything you do not have to attend reception. You can then vacate your room, leave your room keys on the dressing table, and continue your onward journey.

If you have any queries or are dissatisfied with your stay in any way, we request that you telephone reception who will be happy to assist you. Only in the circumstance that the matter cannot be resolved over the phone should you attend reception where you can discuss the issue with the receptionist or the manager on duty.

We hope you have a wonderful stay if you do have any questions please do not hesitate to contact reception who will be very happy to help.

Kind Regards
The Abbey House Hotel & Gardens Team