Frequently Asked Questions

Frequently Asked Questions

Find out the answer to the most frequently asked questions.

contact us
We have just booked our wedding with abbey house hotel & gardens when should we expect to hear from the hotel next?

You will shortly receive your booking confirmation along with your agreed package. Your next appointment with the coordinator will be 6 months prior to your wedding. You will receive a reminder shortly before detailing our requirements at that point. If you have booked our bespoke planning service, John will be in contact directly very soon!

Can I have more than the agreed appointments in the contract?

The general service we offer is one of coordination, bringing together your planning with the hotels service. We do offer a bespoke planning service at extra cost.

If we want to add items to our wedding package, at what stage can we do this?

You can add items to your wedding package up until your 6-week appointment. Most items you will have already decided on at your 6-month appointment.

What do we do in our 6-month appointment and is there anything we need to prepare or think about?

We will be putting an agenda together for your wedding day. We will be asking for information from song choices for a civil ceremony to wedding favours, drinks packages and menu choice. A full list will be provided prior to your appointment.

When do we need to tell you our final numbers for day and evening guests?

We need to have your final numbers by your 6-week appointment. This will determine if you have incurred any extra costs to your wedding account and enable us to make the final preparations for you wedding.

I am struggling with my table plan template, how do i use the spreadsheet and does my table plan need to be returned to you in this format?

We ask you fill out the template so that you can see where your guests will be seated in the room and let us know of any particular requirements in an easy and simple way. We need to receive your plan in the same format so that we can continue with the preparations for your day.
When you open up your template you need to click on the ‘pre order’ tab across the bottom. This is the only part of the spreadsheet you will need to fill out and will provide you with a list of tables and codes to use for any dietary requirements etc. When you begin filling out the first tab you will see that the information you are inputting is appearing on the second tab. Use this as you go along to see where your guests will be sat, if you scroll down on the second tab you will also see where the tables will be positioned in the room. Please don’t try to add more people to the tables than the plan is set for as we won’t be able to fit more chairs around those tables.
If your numbers have changed dramatically since you received the table plan template, please ask one of the wedding coordinators for another template which will cater better for your numbers.

Is there a way of securing rates on accommodation?

Deluxe rooms and suites are available at extra cost.
Our accommodation rates fluctuate and can be reserved, often for a lesser cost, using our advance purchase offers available on the booking section of the website.

Is there other accommodation in the area?

Abbey House Hotel & Gardens are surrounded by many other hotels, guest houses & B&B’s all within a 5-minute drive or taxi ride of the hotel.

What time is check in on the day?

As with most hotels worldwide, check in is 3pm. We recommend that guests book in the night prior or a changing room can be provided for your guests at extra cost.

Can we have a band?

Yes. Bands are better located in the Cavendish Suite which allows more room on the dance floor!